Returns policy and contact details
At Mom and me memories, we understand that sometimes things don't work out as planned. That's why we have a hassle-free return and refund policy to ensure your satisfaction.
If for any reason you are not completely satisfied with your purchase, you can return the item within 14 days of receipt. Whether it's a wrong size, a different color, or simply not what you expected, we've got you covered.
Returning an item is easy. Just follow these simple steps:
- Contact our team at Momandmememories3@gmail.com to initiate the return process. Please include your order number and the reason for the return in your email.
- Our team will provide you with a return authorization number and further instructions on how to proceed.
- Package the item securely, making sure to include the return authorization number inside the package.
- Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
- Once we receive the returned item, our team will inspect it to ensure it is in its original condition and packaging.
- If the item meets our return criteria, we will process your refund within 5 business days. The refund will be issued to your original payment method.
Please note that certain items, such as personalized or custom-made products, may not be eligible for return or refund. Additionally, any item that is damaged or not in its original condition may not be eligible for a full refund.
If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our team at Momandmememories3@gmail.com. We are here to assist you and ensure your shopping experience at Mom and me memories is nothing short of exceptional.